Cisco Systems WFM Manuel d'installation télécharger pdf (Page 38)

Installation Guide

38 October 2007

Step 5. Specifying the Unified CCX Database

To specify the Unified CCX database:

1. From the Unified CC window, enter the IP address for the Unified CCX

(Unified

CC) Side A server (Figure 10).

Figure 10. Unified CCX (Unified CC)

2. Complete one of the following actions for the Unified CC Side B

Address field.

■ If your environment has a Unified CCX Side B server, enter its IP address.

■ If your environment does not have a Side B server, leave the field blank.

3. Enter the Unified CCX (Unified CC) SQL Server instance and database names.

NOTE: The default settings are most commonly used.

4. Select the Unified CCX version running in your environment from the list. The

available options are Express 5.0 and Express 6.0.

5. Click Next. The CTI Server window appears.

6. Go to "Step 6. Specifying the CTI Server" on page 39.

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Cisco Systems WFM Manuel d'installation Page 38