Cisco Systems OL-10984-01 Manuel d'utilisateur télécharger pdf (Page 95)

10-9

User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.1

OL-10984-01

Chapter 10 Troubleshooting

Capturing Information About Problems

Step 2 Collect information about your computer:

a. Choose Apple menu > About This Mac.

b. Click More Info.

c. Choose File > Save As and save the file in any available file format.

Step 3 Send the following to your system administrator:

• All files you collected or saved in this procedure.

• A description of what you were doing when the problem occurred

• Any error messages you received

Related Topics

• Enabling Detailed Logging, page 10-9

Enabling Detailed Logging

If you are experiencing problems using Cisco Unified Personal Communicator

and your administrator tells you to do so, enable detailed logging: Choose Help >

Enable Detailed Logging.

Use the same procedure to turn off detailed logging.

File In This Folder

UnifiedClientLog.txt

<Your hard disk>/Users/<your user

name>/Library/Logs/Cisco/

Cisco Unified Personal

Communicator-K9.crash.log

<Your hard disk>/Users/<your user

name>/Library/Logs/CrashReporter/

<Your hard

disk>/Library/Logs/CrashReporter/

(There may not be a file in either

place.)

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Cisco Systems OL-10984-01 Manuel d'utilisateur Page 95