Cisco Systems OL-9977-05 Manuel d'utilisateur télécharger pdf (Page 17)

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Cisco Aironet 1500 Series Outdoor Mesh Access Point Hardware Installation Guide

OL-9977-05

Preface

Obtaining Technical Assistance

Finding the Product Serial Number

The access point serial number is on the right side of the housing (refer to Figure 1).

Figure 1 Location of Serial Number Label

The access point serial number label contains the following information:

• Model number, such as AIR-LAP1510AG-A-k9 or AIR-LAP1505G-A-k9

• Serial number, such as WCN0636279B (11 alphanumeric digits)

• MAC address, such as 00abc65094f3 (12 hexadecimal digits)

• Location of manufacture, such as Made in Singapore

You need your product serial number when requesting support from the Cisco Technical Assistance

Center.

Submitting a Service Request

Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and

S4 service requests are those in which your network is minimally impaired or for which you require

product information.) After you describe your situation, the TAC

Service Request Tool provides

recommended solutions. If your issue is not resolved using the recommended resources, your service

request is assigned to a Cisco engineer. The TAC Service Request Tool is located at this URL:

http://www.cisco.com/techsupport/servicerequest

For S1 or S2 service requests, or if you do not have Internet access, contact the Cisco TAC by telephone.

(S1 or S2 service requests are those in which your production network is down or severely degraded.)

Cisco engineers are assigned immediately to S1 and S2 service requests to help keep your business

operations running smoothly.

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Cisco Systems OL-9977-05 Manuel d'utilisateur Page 17